Shop Policies

How ordering works

Some of what we sell is ready-made and ships as-is; much of it is made to order, so it’s crafted after you buy. Each product page notes what to expect. When you place an order, we confirm it by email and begin preparing your items.

Custom order process

For personalized items, send us the details or artwork you’d like (names, text, photos, colors). If your order needs a proof, we’ll share one for your approval before we make it — production starts once you approve. Please double-check spelling and details at that stage, since we craft the item exactly as approved. Custom pieces may take a little longer than the standard processing time below.

Processing & production time

Most orders are made and packed within 2–5 business daysbefore they ship. Larger, custom, or multi-item orders can take longer, and busy seasons may add a little time — if your order will take noticeably longer, we’ll let you know. Processing time is separate from shipping transit time.

Shipping & delivery

We ship with standard carriers and email you tracking when your order is on its way. Delivery estimates shown at checkout or by the carrier are estimates, not guarantees; once a package is handed to the carrier, its transit time and handling are outside our control.

• Please make sure your shipping address is complete and correct — we’re not able to cover packages lost due to an incorrect address you provided.
• If a package is confirmed damaged in transit, we’ll make it right under our Returns & Exchanges Policy.
• For approved exchanges and replacements, outbound shipping is free and we send a prepaid return label for the original item; refunds that require a return are issued once we receive it. See our Returns & Exchanges Policy for the details.
• International orders (where offered) may be subject to customs duties or import taxes, which are the buyer’s responsibility.

Order changes & cancellations

Need to change or cancel an order? Contact us as soon as possible at support@randomlybrandy.com. We can usually accommodate changes or a cancellation before we begin making or personalizing your item. Once production of a made-to-order or custom item has started, we may not be able to change or cancel it because the work is already underway.

Payment

We accept the payment methods shown at checkout, processed securely by Stripe. Your order total — including shipping and any applicable tax — is authorized when you check out and captured when we accept your order and begin fulfilling it. We don’t store your full card details. For more on pricing, taxes, and order acceptance, see our Terms of Service.

Caring for your items

Handmade, vinyl-decorated, sublimated, and 3D-printed items last longest with a little care — for example, washing apparel inside-out on a gentle, cooler cycle, hand-washing drinkware, and keeping printed items out of prolonged direct heat or sun. Any specific care notes included with your item take precedence.

Questions

We’re a small shop and happy to help. Email us any time at support@randomlybrandy.com, and see our Terms, Privacy Policy, and Returns & Exchanges Policy for the full details.